Complaints
Our digital forms library includes a standard template for complaints. Characteristics of the form:
- Content prepared including workflow, for both customer and supplier complaints.
- Automatic routing to appropriate department/person.
- Evidence (photos/emails) easily added.
- Corrective actions can be triggered and monitored from form.
The form and reports are fully customizable or expandable.
Complaint Form: From complaint to improvement
A complaint form may sound negative, but mistakes are part of the job. The trick is to learn from them. With this form, you give complaints the attention they deserve to prevent recurrence.
In addition, the form helps you communicate clearly and professionally with your customer or supplier, including recording agreements and responses. This ensures a transparent and well-documented process that meets the requirements of your quality management system.
Finally, a trend analysis of complaints often provides new angles for improving the organization.
Therefore, it is good to trace all causes of complaints back to basic risk factors.
In fact, you can also use these basic risk factors in an audit form, an incident form or a deviation form.
Advantages:
- Thorough follow-up of internal and external complaints
- Supports file building and communication towards customer or supplier
- Opportunity for trend analysis and risk-based improvement
- Reusable risk factors for incident and audit forms, among others
Use digital forms more broadly?
And what about the other forms you use within your organization? You can often digitize and automate those, too, just as easily. Browse through our extensive template library and discover how many options there are. With LeanForms, no matter how many different forms you deploy, the price remains the same. And, of course, you can also build your forms all by yourself, tailored to your specific process.
Why LeanForms
Unlimited registrations and form types.
Smart workflow with every form.
Real-time reports and graphs.
Design yourself without IT intervention
Would you like to use this form?
Customers can easily import this form type to their own LeanForms environment and customize or extend it as desired.
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