Total Quality Management

Total Quality Management (TQM) is enterprise-wide management movement focused on continuous improvement of business processes based on data. The ultimate goal is to promote customer loyalty and it requires consistent feedback from employees and customers.

The essence of TQM is to do business activities “right the first time. By eliminating potential mistakes, you can be more efficient and operate and save costs as a company.

Management is responsible for the TQM system. It is their tool. Managers enable team leaders and operators to perform the work by removing obstacles and making them work with good standards. From this comes process control: the output of the work is stable, error-free and right the first time. This leads to low costs and improved competitiveness.

Related items

Process optimization
Data Management

Getting a grip on quality and safety: from capturing to improving

We often already record. But improving requires more than just recording.

Cases

Customer speaking: az Vesalius

az Vesalius is a regional hospital in South Limburg, Belgium, with branches in Tongeren and Bilzen. The hospital has a wide range of specialties and provides care to diverse patient groups. In 2017, they received the NIAZ quality label, which stands for expert care, safety and improvement-oriented corporate culture.

Cases

Customer speaks: Daiwa House

Daiwa House Modular Europe (DHME) is Europe’s largest construction company specializing in modular construction. What once began as Jan Snel in 1960 grew into a leading construction company that is part of Japan’s Daiwa House Group, the world’s largest industrial builder. With four production locations in the Netherlands and about 700 employees in Europe, DHME delivers complete housing solutions suitable for at least 80 to 100 years of use: From family homes and student housing to care and accommodation projects. From the ultramodern robotized factory in Montfoort, thousands of new housing modules roll off the assembly line each year.

Process optimization
Digitizing

Advanced workflows step by step

Digitization does not stop at replacing paper forms with a digital alternative. The real gain comes when processes become smarter. Workflows play a key role in this: By setting up digital forms intelligently, the system automatically streamlines the follow-up based on the answers. This gives your organization grip, speed and peace of mind and makes digitization work for you.

Tailor made solutions

No standard approach, but customized solutions. LeanForms adapts to your processes, not the other way around. Digitize smarter, work more efficiently and maintain full control, without IT complexity. From smart forms to automated workflows: We provide a solution that really works for your organization….

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