Quality Management System
What is a quality management system?
A quality management system (KMS) is a structured set of processes, procedures and agreements by which an organization controls and improves the quality of products or services.
The system ensures that work is performed in a consistent manner and that requirements from customers, legislation and the organization itself are met. At the same time, it supports the continuous improvement of processes.
When do you use a quality management system?
Organizations use a quality management system when they want to get a better grip on their processes and improve quality structurally.
This plays out, for example:
- Securing quality in daily operations
- Reducing errors and deviations
- Improving customer satisfaction
- Meeting standards such as ISO 9001
Quality management system in practice (example)
An organization wants to get a better handle on the quality of its services.
- Processes are established and standardized
- Quality requirements are determined
- Results are measured and evaluated
- Deviations are recorded and followed up
- Improvement measures are being implemented
What’s in a quality management system?
A quality management system consists of components that together provide structure and control of processes, such as processes and practices, quality objectives, procedures and work instructions, measurements and reports, and the recording of deviations and improvement measures.
What is the relationship to ISO 9001?
ISO 9001 is the international standard for quality management and describes the requirements that a quality management system must meet. The standard helps organizations structure processes and continuously improve them.
Quality management and digitization
Managing a quality management system becomes easier when processes and records are recorded digitally. This is also known as a digital quality management system.
LeanForms supports organizations in this regard with digital forms and workflows. In addition, the platform provides an integrated business management system in which processes, records and documentation come together in one environment.
FAQ
These are the questions we hear most often, with answers.
The purpose of a quality management system is to control processes, ensure quality andcontinuously improve. This helps organizations operate consistently and meet customer and regulatory requirements.
ISO 9001 is a standard that sets requirements for quality management. A quality management system is the way an organization sets up and applies these requirements in practice.
A digital quality management system is a KMS in which processes, registrations and documentation are recorded and managed digitally. This provides greater insight, less manual work and better monitoring of improvements.
A quality management system contains, at a minimum, established processes, responsibilities, quality objectives, measurements and a way to record and follow up on deviations and improvement measures.
Do you want more insight and control over your processes and quality? With LeanForms, you capture processes and actions in one central environment so you can continuously improve.
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