Quality Management
Quality Management (QM) focuses on continuously ensuring and improving the quality of products, services, processes and the organization as a whole. It is not a defined field, but touches all parts of an enterprise.
A good quality management system (KMS or QMS) helps organizations understand critical processes, handle customer requests correctly and in a timely manner, and increase customer satisfaction. It contributes to structural improvement, higher efficiency and fewer errors.
The goal of quality management is to secure a predetermined level of quality, increase customer satisfaction and improve operating results. Benefits of a QMS include: process-oriented work, fewer complaints, better performance and easier certification.
More and more clients are imposing quality requirements such as ISO 9001. A certified quality management system shows that as an organization you take quality seriously.
LeanForms provides a flexible business management system, which can also be used as a quality management system and helps organizations digitize processes and drive continuous improvement.
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