Customer comments: Van den Born

Van den Born digitizes vehicle registration

Challenge: error-prone and time-consuming vehicle registration

Van den Born builds and equips light commercial vehicles for a variety of clients, from installers to government organizations such as the Department of Public Works and the Environmental and Transport Inspectorate.

Vehicles arrive daily that must be checked and registered before entering production. Previously, this was done largely manually. Data such as chassis numbers, license plates and accessories were noted on paper and then re-entered into the ERP system.

This created duplicate entry, potential for errors in copying data and delays between departments

“You have to imagine someone writing down a chassis number and someone else later entering it back into the computer. That’s just error-prone and takes a lot of time.”

Solution: one digital workflow from entry to processing

With LeanForms, Van den Born fully digitized this process and set it up as one continuous workflow.

• Digital intake in the workplace

Upon entry, an employee immediately starts a form on a tablet. Depending on the type of vehicle, he is automatically presented with the appropriate questions. Thus, step by step all relevant information is recorded, without forgetting anything.

• Instant damage capture with photos

If damage is found, it can be recorded immediately including photos. Based on this, a notification is automatically sent to the sales department, a document is generated for the dealer and there is immediate proof of condition upon arrival

• Automatic follow-up in the process

Upon completion of the form, the sales department immediately receives the data, the vehicle is processed in the ERP system and the key number is fed back to the shop floor

Everything runs within one flow, without separate transfers or manual communication.