What is quality management?

Quality management is a catch-all term for many business owners. It is seen by managers as a necessary evil to hang the certificate on the wall. A proof of good behavior for the customers. However, if the principles of quality management are properly applied, they contribute daily to more efficient operations. And therefore to the bottom line. This is precisely why every organization can benefit from practical quality management. And surely that makes everyone happy.

Importance of quality management

With the proper organization of quality management within an organization, business processes run more smoothly. Everyone knows what is expected of them. But everyone also knows how to react in case of an unpleasant surprise. This can be a deviation in the production process, but also an incorrectly delivered order. The strength of a good quality management system is the ability to learn. After all, you don’t want to keep repeating the same mistake. That costs time and money, but also causes annoyance among employees and customers. Smooth business processes therefore ensure reliable (intermediate) products, reliable service and ultimately a satisfied customer.

Quality management implementation

When implementing quality management, the quality manager is often the initiator. But often external experts are also hired to do the job. In both cases, the future success of the quality management system hinges on the approach. It is essential that the management of the organization supports the implementation and also visibly makes its contributions. It is also very important to involve as many employees in the build-up. After all, they have the knowledge and often very good ideas how a business process can run optimally. Of course, the standards requirements will also have to be formally looked at if an organization wants to certify itself. But with good preparatory work, the organization need not suffer. A good quality manager or consultant works around that.

Starting a quality management system

Once an organization’s way of working together has been mapped out, it is important to secure it. The system will be used every day, so the processes and associated agreements must be clear to everyone. With today’s digitization options, there is choice in abundance. Again, reflect before you begin and explore the possibilities. Do you go for an ISO quality management system or do you want the real advantage with a business management system? There are 3 types of quality systems, each with its typical characteristics. If you really want to embed your quality management system in the day-to-day operations then look beyond just the KAM processes. The cost of such a system pays for itself several times over. Because you make fewer mistakes in business operations with shorter lead times. And with up-to-date reports, you’ll have time for the real work!

Quality management with LeanForms

With the smart forms of LeanForms you can optimize and automate business processes and record information in an unambiguous way. This allows you to efficiently implement an important part of the quality management system. Data will really work for you and accurate information will enable you to make the right decisions in time, if necessary. Our experts themselves have extensive experience in the field of quality management and with LeanBMS they also provide a total solution for the entire quality management system. Of course, we also use our own company management system which is also certified for ISO-9001 AND ISO-27001. Should you need help in setting up a quality management system you can also get support here with the experienced consultants.